Expresso Modules

Powerful Feedback

Powerful Feedback

Walk Out Skills

  • Deliver clear feedback that makes a difference
  • Deliver constructive feedback with confidence
  • Receive & act on feedback positively
  • Support positive behaviours & performance in others

Content

  • Why feedback is useful
  • Why feedback is hard & the human operating system
  • Johari Window, hold up mirror
  • SBI model (Situation, Behaviour, Impact)
  • Receiving feedback
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