Listen up
Walk Out Skills
- Ability to listen without bias or judgement
- Employ different listening styles in different situations
- Enhance relationships and develop trust
Content
- The benefits of really listening
- Levels of listening – not, pretending, selective, active, empathetic
- Listening filters – intentions, beliefs, culture, values, language, expectations
- Listening positions – active/passive, reductive/expansive, empathetic/critical