Expresso Modules

Listen Up

Listen up

Walk Out Skills

  • Ability to listen without bias or judgement
  • Employ different listening styles in different situations
  • Enhance relationships & develop trust

Content

  • The benefits of really listening
  • Levels of listening – not, pretending, selective, active, empathetic
  • Listening filters – intentions, beliefs, culture, values, language, expectations
  • Listening positions – active/passive, reductive/expansive, empathetic/critical
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