Assertiveness
Walk Out Skills
- Respond in an assertive way
- Avoid resorting to aggressive & passive behaviour
- Use body language more effectively to support assertive communication
- Increased self-confidence & self-esteem
Content
- What assertiveness is & is not
- Assertive, aggressive & submissive behaviour
- Positive beliefs, rights & responsibilities
- Transactional Analysis
- Tools & techniques – 3-steps, Saying No, Broken Record, Fogging, Workable Compromise
- Assertive communication – tone of voice, body language
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