Expresso Modules

Assert Yourself

Assert Yourself

Walk Out Skills

  • Respond in an assertive way
  • Avoid resorting to aggressive & passive behaviour
  • Use body language more effectively to support assertive communication
  • Increased self-confidence & self-esteem

Content

  • What assertiveness is & is not
  • Assertive, aggressive & submissive behaviour
  • Positive beliefs, rights & responsibilities
  • Transactional Analysis
  • Tools & techniques – 3-steps, Saying No, Broken Record, Fogging, Workable Compromise
  • Assertive communication – tone of voice, body language
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