Bite-size Development

Cahllenging Conversations

Courageous Conversations

Walk Out Skills

  • Deliver difficult messages calmly & with confidence
  • Handle unexpected reactions
  • Choose the right time & place for challenging conversations


  • Why some conversations are difficult, ego state, protection of territory
  • Anatomy of a difficult conversation – body language, tone of voice
  • Structure – effectiveness, pitfalls, location
  • Approaches for productive conversations
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