Case Studies

Innovative Business Partnering programme to define the value they provide to the business

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To implement a development programme to change the way support functions interact with their business colleagues to create greater appreciation of the value they create for the business and how best to manifest that value.


A three phased approach:

  1. Focus groups to clarify the expectations of Support Functions
  2. Workshop based on the principles of “The Trusted Advisor”
  3. Follow-up 1:1 telephone coaching to address individual development needs


The programmes established a common understanding of the expectations being placed on business support functions and the business drivers that lie behind them, along with a working knowledge of change, how people react in the different phases of change and how to accelerate the acceptance of change. These elements resulted in an increase in skills to earn trust and build confidence.